great customer service looks like this
I was living is Seattle and I had two dogs a Pitbull and a Chihuahua mix, I had been through many dietary issues with my dogs they had food allergies and skin problems .I had become patron of a small specialty dog food store . I was very happy that they had the products my dogs needed and they were the only ones that sold the specialty Ferret Chow that my ferrets needed. I had been talking to a friend whose small dog was having severe allergies and skin disorders and I mentioned this store and how they had the knowledge and expertise to help my dogs., the next time I was at the store I mentioned my friends problem to the owner and he gave me two bags of dog food to give to my friend a 45 dollar value!!
[ The major responsibility for managing customer relationships falls to CDW’s energetic and passionately customer-focused account managers. “We want to become the trusted adviser for [customers].” 
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